Refund Policy

Good Joseph sells digital education content (guides, coaching topics, memberships, and books). Because digital access is delivered immediately after payment, refunds are limited to the situations described below.

This policy applies to purchases made through the Good Joseph Android app and goodjoseph.com unless a specific offer states otherwise.

M-Pesa STK Push payments are generally final once successfully completed and content access has been granted.

We will consider a refund or access correction if:

You were charged but did not receive access to the guide or topic you paid for, and we cannot resolve the issue within a reasonable time.

You were charged twice for the same purchase due to a technical error on our side.

You paid the wrong amount because of a clear system error (not user input error).

To request help, email hello@goodjoseph.com with your M-Pesa phone number, the approximate payment time, the amount, and the M-Pesa confirmation message or receipt number if available. We typically respond within 3–5 business days.

Approved M-Pesa refunds, where applicable, are sent back to the original M-Pesa number used for payment. Safaricom processing times may apply.

Website subscriptions and card payments processed by Stripe may be managed through the Stripe customer billing portal where we make it available (Account → Billing on the website).

You may cancel a subscription to stop future renewals; cancellation does not automatically refund the current billing period unless required by law or stated in a promotion.

For billing errors or unauthorised charges on card payments, contact hello@goodjoseph.com within 14 days of the charge. We will investigate with Stripe where needed.

If we offer physical books or shipped items, defective or incorrect shipments may be eligible for replacement or refund. Contact us with your order details and photos of any damage within 7 days of delivery.

Digital book downloads follow the same general rules as other digital content once access is granted.

Change of mind after you have accessed paid digital content.

Payments sent to the wrong till or with the wrong account reference where our system correctly applied the payment you authorised.

Issues caused by an incorrect phone number you entered for M-Pesa STK Push.

Partial use of a subscription period after renewal.

We may revoke access to paid content without a refund if your account is terminated for violating our Terms of Service (for example, sharing paid content publicly or abusing the service).

Email hello@goodjoseph.com with "Refund request" in the subject line. Include your name, phone number or email on the account, payment method, date, amount, and a brief description of the issue.

See also: Terms of Service (Terms of Service) and Privacy Policy (Privacy Policy).